SHIPPING POLICY

Last updated: October 15, 2026

ORDER PROCESSING
We normally process and dispatch orders within 1–3 business days after payment has been confirmed.

Business days are Monday to Friday, excluding Swedish public holidays. Processing time is separate from the delivery estimates below.

If we expect a significant dispatch delay, we will contact you using the email address provided with your order.

SHIPPING RATES
Our standard shipping charges are:

• Sweden: SEK 99 per order.
• International destinations: SEK 199 per order.

If you pay in another supported currency, the converted shipping charge is displayed at checkout. The total amount payable is shown before you confirm payment.

DELIVERY DESTINATIONS AND CARRIERS
PostNord is our standard shipping provider. International parcels may be delivered by PostNord’s local delivery partners.

We offer worldwide shipping to destinations supported by our available delivery services. Any restrictions are reflected at checkout.

DHL Express may be arranged separately for special orders. Contact classicbootz@gmail.com before ordering to discuss availability, pricing and estimated delivery time. Express delivery is not included in our standard shipping service.

ESTIMATED DELIVERY TIMES
After dispatch:

• Sweden: normally 1–3 business days.
• International destinations: normally 3–9 business days, depending on the destination and local delivery service.

These are estimates, not guaranteed delivery dates. Remote destinations, customs clearance, public holidays and transport disruptions may extend delivery times.

Any separately agreed delivery commitment remains applicable. These estimates do not limit your statutory rights if delivery is delayed.

ORDER TRACKING
Once your order has been dispatched and tracking details have been registered, we will send a shipping confirmation email with a tracking link.

Tracking information may take some time to appear after the parcel has been handed to the carrier.

If you have not received your shipping confirmation, please check your spam folder or contact classicbootz@gmail.com.

DELIVERY DETAILS
Please check that your name, delivery address, email address and telephone number are correct before placing your order.

If you notice an error, contact us as soon as possible. We will try to update your details, but changes may not be possible once the parcel has been dispatched.

If delivery fails because of incorrect or incomplete information supplied by you, we will contact you to discuss the next steps. Any reasonable additional delivery costs for which you are legally responsible will be explained before a new shipment is arranged.

UNCOLLECTED PARCELS
Please follow the carrier’s delivery notifications and collect your parcel within the stated collection period.

Not collecting a parcel does not, by itself, notify us that you wish to withdraw from your purchase. If you want to cancel or return an order, please notify us expressly.

If a parcel is returned to us, contact classicbootz@gmail.com so we can help resolve the order. Any additional costs will be assessed in accordance with applicable law.

CUSTOMS AND IMPORT CHARGES
Orders delivered outside the EU may be subject to import VAT, customs duties and carrier handling or clearance fees.

Unless checkout expressly states otherwise, these destination-country charges are not included in our product prices or shipping charges. They may be payable by the recipient.

Please contact your local customs authority before ordering if you need information about potential charges or import requirements.

Customs processing may also affect delivery times.

DELAYED OR LOST PARCELS
If your parcel has not arrived within the estimated delivery period, contact classicbootz@gmail.com with your order number.

We will investigate with the carrier and keep you informed. You do not need to resolve a claim with the carrier yourself before contacting us.

Where applicable consumer law requires it, we remain responsible for the goods until you or a person you nominate receives them. If delivery cannot be completed, we will provide the appropriate remedy, which may include a replacement where available or a refund.

DAMAGED PARCELS OR INCORRECT ITEMS
If your parcel or item arrives damaged, or you receive the wrong item, contact classicbootz@gmail.com as soon as reasonably possible.

Please include your order number, a description of the issue and, where possible, photographs of the item and packaging. Keep the packaging while we investigate if reasonably practical.

Photographs and original packaging can help with an investigation, but their absence does not automatically remove your statutory rights.

RETURNS
For information about withdrawal, returns and refunds, please read our Refund Policy.

CONTACT
For shipping questions or help with a delivery:
classicbootz@gmail.com